Overview
StackRa Agency ("we", "our", "us") is committed to protecting the privacy and personal data of every individual who interacts with our digital transformation services, SaaS platforms, and open-source solutions. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services. By accessing or using any StackRa service, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services. Last updated: April 1, 2025 — Version 2.1
Data We Collect
We collect only what is necessary to deliver our services effectively:
Identity & Contact Information
Full name, email address, phone number, company name, and billing address — provided when you register an account or contact our team.
Usage & Platform Data
Access logs, IP addresses, browser type, session duration, feature interactions, and navigation paths within our SaaS platforms.
Payment Information
Billing details processed securely through Stripe and PayPal. We never store raw card numbers — only tokenized references.
Project & Integration Data
Files, configurations, content, and data you upload or connect during the deployment of your digital solutions.
Device & Technical Data
Operating system, device identifiers, time zone, language settings, and crash/error reports for performance optimization.
Cookies & Tracking Technologies
Session cookies, analytics pixels, and similar tools to understand how our platforms are used and to improve user experience.
How We Use Your Data
Your data powers the services you rely on:
Service Delivery
Provisioning, operating, and maintaining your SaaS subscriptions and digital transformation projects.
Personalization
Customizing dashboards, recommending features, and tailoring content relevant to your industry and workflow.
Technical Support
Diagnosing bugs, resolving incidents, and providing expert support for deployed solutions.
Security & Fraud Prevention
Detecting anomalous behavior, preventing unauthorized access, and safeguarding platform integrity.
Product Improvement
Analyzing anonymized, aggregated data to research new features and enhance service quality.
Legal Compliance
Meeting accounting, tax, and regulatory obligations required under applicable laws.
Data Security
We implement layered technical and organizational safeguards:
End-to-End Encryption
AES-256 encryption at rest and TLS 1.3 in transit. Encryption keys are managed in dedicated Hardware Security Modules (HSMs).
Access Controls
Multi-factor authentication (MFA), role-based access control (RBAC), and full audit logging on all admin actions.
Regular Security Testing
Annual penetration tests, weekly automated vulnerability scans, and an active bug bounty program.
Backup & Disaster Recovery
Daily automated backups with geo-redundant storage. Recovery Point Objective (RPO) < 1 hour; Recovery Time Objective (RTO) < 4 hours.
Your Rights
Under GDPR and applicable data protection laws, you have the following rights:
Right of Access
Request a copy of all personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal data ('right to be forgotten').
Right to Restriction
Request that we limit how we process your data in certain circumstances.
Right to Portability
Receive your data in a machine-readable format (JSON or CSV).
Right to Object
Object to processing for direct marketing or legitimate interest purposes.
Data Retention
We retain your data only for as long as necessary: • Account data — for the duration of the contract + 2 years after termination • Transaction records — 7 years (statutory accounting requirement) • Analytics data — up to 26 months in anonymized aggregate form • Support tickets — 3 years from last interaction • Backup snapshots — up to 90 days after account deletion After these periods, data is securely deleted or irreversibly anonymized.
Contact & Data Requests
To exercise your rights or raise a privacy concern, contact our Data Privacy Team:
privacy@stackra.agency
PHONE
+84 375 686 583 +84 346 403 449 (Reservations)
RESPONSE TIME
We aim to respond within 72 business hours.
HOURS
Monday – Sunday, 24 hours
Thu Duc Office
Thu Duc City, Ho Chi Minh City, Vietnam
Quy Nhon Office
Quy Nhon City, Binh Dinh Province, Vietnam
This policy is effective as of April 1, 2025. We may update it periodically — registered users will be notified by email.
© 2025 StackRa Agency. All rights reserved.